Ordering & Accounts
No — you can check out as a guest or create a Shopify account. With an account, you’ll be able to track orders, view history, and reorder faster.
Click “Login” in the header and select “Create Account.” Once registered, you can manage your profile, track orders, and view past purchases.
Yes — if you have a registered account, you can log in and reorder directly from your order history.
Purchase Orders (POs)
Yes. Enter your PO Number at checkout and select “Pay by Purchase Order (Net 30)” as the payment option.
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Guests: You may submit a PO at checkout. If your organization is not pre-approved, you’ll receive an email prompting you to complete a short PO registration form.
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Registered Customers: Once approved and tagged in our system, future PO orders will process automatically.
If approved, your order will proceed normally. If not, you’ll receive an email explaining that your PO is under review.
Our standard terms are Net 30 unless otherwise arranged.
Payments
We accept:
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Major credit and debit cards
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Shopify Pay and other accelerated checkouts
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Purchase Orders (Net 30) for approved customers
Yes — contact info@racerbio.com to arrange alternative payment methods.
Shipping & Delivery
All reagents ship on dry ice to maintain stability. We use trusted carriers such as FedEx and UPS.
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Orders placed before [cut-off time] typically ship the same day.
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Orders placed after [cut-off] ship the next business day.
Products & Technical Information
Our products are built in partnership with the inventor of Gibson Assembly, using optimized formulations designed with scientists, for scientists.
Each product includes downloadable protocols and specifications. If you need additional documentation, email info@racerbio.com
Returns & Refunds
Due to the sensitive nature of reagents, we cannot accept returns once products leave our facility.
If you encounter issues, please contact us at info@racerbio.com. We’ll work with you to resolve the issue, which may include replacements or credits.
Distributor & Bulk Orders
Yes. Please contact info@racerbio.com for a custom quote on bulk orders.
We welcome distributor inquiries. Contact us directly for terms and approvals.
Compliance & Safety
No special licenses are required for purchase. Our products are intended for research use only and not for diagnostic or therapeutic applications.
Yes, SDS files are available for all applicable products. Contact us if you need a copy.
Support
You can reach us at info@racerbio.com. We typically respond within 1 business day.