Terms of Service

Effective Date: August 1, 2025
Last Updated: August 14, 2025

Welcome to Racer Bioscience (“Company,” “we,” “our,” or “us”). By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our site.

1. Eligibility

You must be at least 18 years old to use this site and purchase products. By placing an order, you represent that you meet these requirements and are authorized to make purchases on behalf of yourself or your organization.

2. Use of Products

Our products are intended for research use only and are not to be used for diagnostic or therapeutic purposes in humans or animals unless otherwise stated in writing.
You agree to use our products in compliance with all applicable laws, regulations, and institutional safety guidelines.

3. Orders and Payment

• All orders are subject to acceptance and availability.
• Prices are listed in U.S. dollars and may change without notice.
• Payment is due at the time of purchase through approved payment methods on our site.
• We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

• Shipping terms are provided at checkout.
• Delivery dates are estimates and may vary due to supply chain or carrier delays.
• Risk of loss passes to you upon delivery to the carrier.

5. Refund Policy

We stand behind the quality of our products and aim to ensure your satisfaction.

• Eligibility Window: You may request a refund within 30 days of receiving your order.
• Conditions: Refunds are available if products are defective, damaged upon arrival, or not as described. For research reagents, we may require performance data to validate claims.
• Exclusions: Custom-made products, special orders, and perishable items are non-refundable unless defective.
• Process: Contact us at info@racerbio.com with your order number, reason for return, and any supporting documentation or photos. Once approved, we will issue instructions for returning the product.
• Refund Method: Approved refunds will be credited to your original payment method within 7–10 business days after we receive and inspect the returned product.
• Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error.

6. Intellectual Property

All website content, including text, images, logos, and product information, is owned by Racer Bioscience or licensed to us and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

• Racer Bioscience is not liable for any indirect, incidental, or consequential damages arising from use of our products or website.
• Our total liability for any claim will not exceed the amount paid for the product in question.

8. Indemnification

You agree to indemnify and hold harmless Racer Bioscience, its affiliates, employees, and agents from any claims, damages, or expenses resulting from your use of our products or violation of these Terms.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by the laws of the State of California without regard to its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in California.

11. Changes to Terms

We may update these Terms from time to time. The “Last Updated” date reflects the latest version. Your continued use of the site constitutes acceptance of any changes.

12. Contact Us

If you have questions about these Terms, contact us at:
help@racerbio.com