Shipping Policy

Effective Date: August 1, 2025
Last Updated: August 14, 2025

At Racer Bioscience, we are committed to ensuring that your products arrive in excellent condition and on time. This policy explains our shipping process, timelines, and responsibilities.

1. Processing Time

• Orders are typically processed within 1–2 business days after payment is confirmed.
• Orders placed after 2:00 PM PT or on weekends/holidays will begin processing on the next business day.
• For pre-order items, shipment dates will be specified on the product page and order confirmation.

2. Shipping Methods

• All temperature-sensitive products are shipped with validated cold packs or dry ice to maintain product integrity during transit.
• We use reputable carriers such as FedEx, UPS, or DHL for domestic shipments.
• Standard shipping options and expedited services are available at checkout.

3. Shipping Regions

We currently ship within the United States.

• For international shipping inquiries, please contact help@racerbio.com prior to placing your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected delivery method.

• Promotional free shipping offers, if available, will be clearly stated at checkout.

5. Delivery Times

Delivery time estimates will be provided at checkout.

• Delivery times may vary depending on carrier performance, weather conditions, and other unforeseen circumstances.

6. Risk of Loss and Damage

• All orders are packaged with care to ensure safe arrival.
• Risk of loss passes to the customer when the order is delivered to the carrier.
• If your package arrives damaged, please contact us within 48 hours of receipt with photos and order details.

7. Delays

Racer Bioscience is not responsible for delays caused by carriers, weather, customs inspections, or other factors outside our control.

• We will work with the carrier to resolve shipping issues when possible.

8. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

Questions?
For shipping inquiries, contact us at:
help@racerbio.com